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Welcome to Green Lane Surgery
updated 5th March 2008 |
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| Surgery
Opening Times |
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| Monday |
8.30am - 6.30pm |
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| Tuesday |
8.30am - 6.30pm |
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| Wednesday |
8.30am - 6.30pm |
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| Thursday |
8.30am - 1.30pm |
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| Friday |
8.30am - 6.30pm |
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| Out
Of Hours - Telephone Number |
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| Out of Hours Emergencies: (0121) 693 4000 – BADGER* |
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NHS Direct – 24 Hour Helpline – 0845 4647  |
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| Emergency
Medical Services - Evening and Weekends |
In an emergency only, ring the out of hours emergency number of (0121) 693 4000.
Outside
normal working hours, emergency medical services for our
patients are provided by our deputising service BADGER (which is staffed by local GPs and has a base at Whittall Street, Birmingham (map>>) and Birmingham Heartlands
Hospital (map>>) ).
You will either be given advice or asked to attend the treatment centre. If you are assessed to be too ill to travel, a home visit will be made.
(*BADGER stands for Birmingham and District General Practitioner
Emergency Rooms)
The Out of Hours service
is commissioned by at Solihull Care Trust .
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| Other Local NHS Services |
As well as our practice, there are many other local NHS services you can contact for health advice, information or treatment.
Before you do, remember that you can treat many minor ailments such as colds, coughs and indigestion by keeping a well-stocked Medicine Cabinet at Home .
NHS Direct call 0845 4647 – for free expert NHS health advice and information 24 hours a day (calls charged at local rates). Or log onto www.nhsdirect.nhs.uk>>
NHS Direct Self-Help Guide ‘Not feeling well?’ is available at the back of all new Thomson Local telephone directories, distributed in England from April 2004.
Local Pharmacist will be able to give you free health advice and you don’t need an appointment. Many pharmacies operate extended hours on a rota basis. For details call NHS Direct on 0845 4647.
Birmingham NHS Walk-In-Centre can be located on the Lower Ground Floor, Boots The Chemist, 66 High Street, Birmingham (City Centre), B4 7TA. Tel: (0121) 255 4500 (map>>). The Walk-In Centre offers a nurse led triage system and provided links to other health services. |
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| Appointments |
All patients are seen by
appointment.
Urgent Cases are seen on the day.
Non-Urgent Conditions - you can expect to see a GP within 2 working days, though you may have to wait longer if you want to see a particular GP.
Please check the surgeries that each
particular doctor holds - see
Clinic Information>>
Nurse Appointments - nurses based in our practice treat patients for a wide range of common conditions.
You can expect to see a healthcare professional within 1 working day. However, there may be a longer wait if you wish to see a particular clinician.
Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
Telephone consultation with a Doctor He or she will ring you after normal surgery sessions on the telephone number you have given.
Telephone Consultation with a Nurse He or she will normally ring you back the same working day, however, this may be delayed if there is no nurse session on the day of request – your call will then be returned on the nurse session. The receptionist will advise you of the likely wait when you request your telephone consultation.
You can help us by:
Being on time for your appointment
Letting us know if you need to cancel
Calling for a home visit or urgent appointment before 10.00am
Ringing for the results of tests after 4.00pm. |
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| Home
Visits |
To request a home visit please contact the surgery before 10.00am, if possible.
Patients do NOT have an automatic right to a home visit from a GP.
The practice will decide if a home visit is appropriate based on information regarding the condition of the patient.
Home visits are undertaken after the morning or evening surgeries.
A home visit is NOT an emergency service; if the patient’s condition is urgent, then patient should attend the Accident and Emergency department or contact the Emergency Services via 999 .
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| Repeat
Prescriptions |
At least 2 working days is needed for repeat prescriptions.
Please post or hand in your repeat slip at the surgery.
A chemist collection service operates at both surgeries. Please ask at reception for details.
Please expect the doctor to ask you to have medications on repeat prescription reviewed at least once a year in the interest of your health.
For safety reasons, we will only accept
telephoned requests for medication in exceptional circumstances. |
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