DR.SIMON & PARTNERS MEDICAL PRACTICE - WELCOME TO SHELDON HEATH SURGERY updated 05/10/11 Practice Home | Green Lane Surgery Information | Further Green Lane Surgery Information | The Team | Clinics | Leaflets & Guides | News & Notices | Useful Links | Site Map Introduction to our Sheldon Heath Surgery The Surgery is situated at 119 Sheldon Heath Road, Sheldon, Birmingham B26 2DP Telephone (0121) 784 5465 Click here for directions and map >> Please browse through the detail below, or click one of these headings to move straight to the section you require.
Extended Surgery Times
Out Of Hours - Telephone Number Out of Hours Emergencies: (0121) 766 2100 – BADGER* NHS Direct – 24 Hour Helpline – 0845 4647 Emergency Medical Services - Evening and Weekends In an emergency only, ring the out of hours emergency number of (0121) 214 8600. Outside normal working hours, emergency medical services for our patients are provided by our deputising service BADGER (which is staffed by local GPs and has a base at Whittall Street, Birmingham (map>>) and Birmingham Heartlands Hospital (map>>)). You will either be given advice or asked to attend the treatment centre. If you are assessed to be too ill to travel, a home visit will be made. (*BADGER stands for Birmingham and District General Practitioner Emergency Rooms) The Out of Hours service is commissioned by at Solihull Primary Care Trust. The area served by Dr Simon and Partners is in the district covered by Solihull Primary Care Trust. Solihull Primary Care Trust is responsible for ensuring you get all the services you need. For details of all primary care services in the area, look at Your Care Trust Guide to Primary Care Services at www.solihull.nhs.uk or get the information you need at www.nhs.uk The Primary Care Trust also produces 'Your Guide to Local Health Services'. Solihull Primary Care Trust, 20 Union Road, Solihull ,West Midlands B91 3EF Tel: (0121) 711 7171 As well as our practice, there are many other local NHS services you can contact for health advice, information or treatment. Before you do, remember that you can treat many minor ailments such as colds, coughs and indigestion by keeping a well-stocked Medicine Cabinet at Home. Local Pharmacist will be able to give you free health advice and you don’t need an appointment. Many pharmacies operate extended hours on a rota basis. For details call NHS Direct on 0845 4647. Birmingham NHS Walk-In-Centre can be located on the Lower Ground Floor, Boots The Chemist, 66 High Street, Birmingham (City Centre), B4 7TA. Tel:(0121) 255 4500 (map>>). The Walk-In Centre offers a nurse led triage system and provided links to other health services.
All patients are seen by appointment. Urgent Cases are seen on the day. Non-Urgent Conditions - you can expect to see a GP within 2 working days, though you may have to wait longer if you want to see a particular GP. Please check the surgeries that each particular doctor holds - see Clinic Information>> Nurse Appointments - nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a healthcare professional within 1 working day. However, there may be a longer wait if you wish to see a particular clinician. Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary. Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient. Telephone consultation with a Doctor - He or she will ring you after normal surgery sessions on the telephone number you have given. Telephone Consultation with a Nurse - He or she will normally ring you back the same working day, however, this may be delayed if there is no nurse session on the day of request – your call will then be returned on the nurse session. The receptionist will advise you of the likely wait when you request your telephone consultation. You can help us by:
To request a home visit please contact the surgery before 10.00am, if possible. Patients do NOT have an automatic right to a home visit from a GP. The practice will decide if a home visit is appropriate based on information regarding the condition of the patient. Home visits are undertaken after the morning or evening surgeries. A home visit is NOT an emergency service; if the patient’s condition is urgent, then patient should attend the Accident and Emergency department or contact the Emergency Services via 999. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest Accident and Emergency department or call 999. Accident and Emergency departments (A & E) are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment. At least 2 working days is needed for repeat prescriptions. Please post or hand in your repeat slip at the surgery. A chemist collection service operates at both surgeries. Please ask at reception for details. Please expect the doctor to ask you to have medications on repeat prescription reviewed at least once a year in the interest of your health. For safety reasons, we will only accept telephoned requests for medication in exceptional circumstances We suggest you keep the following: -
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